Santa's Helpers

It’s a well known that when working in Customer Service, lots of people thank you for your help. Unfortunately, we cannot remember all those we have helped, however, there was one customer in particular that stayed on my mind and I remember her most vividly when the Holidays are near.

I remember one evening, unusually quiet for a December afternoon, I was busy reviewing another customer’s purchases when one of our customers stepped in with her daughters, girls between 4 and 6 years of age. The lady cheerfully walked towards me and said, “Sir, I need urgent assistance to buy a few things” while she looked at her daughters. I asked her to take a seat while we looked for some Barbie dolls while her daughters looked at my monitor in amazement, astonished by the number of dolls.
One of them seemed to react when she saw we were buying the exact doll she wanted and she asked: “Mom, why are you asking this man for the doll I asked Santa for?” The lady froze still for a moment while I carried on as if nothing happened, but then I heard the lady saying ‘You see, this man is one of Santa’s helpers”
The expression on the girls faces said it all, it was one of total amazement and unthinkable happiness.
The rest of the time they kept asking me questions like how is Santa, how big is Rudolf the reindeer, if I had personally seen Santa and if I spoke to him daily.
Then of course, I did not know what to say but I decided to play along with their mother’s game and be Santa’s helper.
We always felt that customers satisfaction was one of our priorities but watching these girls joy was truly magical.
So these days at Aeropost/Aerocasillas we have become Santa’s helpers.